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Phone: 802-748-8170
Toll Free: (855) 811-6360
Fax: 802-748-5275
1677 Industrial Parkway
Lyndonville, VT 05851

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Title VI of the Civil Rights Act

Title VI of the Civil Rights Act – RCT operates its programs and services without regard to race, color, and national origin as stipulated in Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color, or national origin, you may file a written complaint with the Operations Manager, Rural Community Transportation, Inc, 1677 Industrial Parkway, Lyndonville, VT 05851.

A written complaint may also be filed with the Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor – TCR, 1200 New Jersey Ave., S.E., Washington, DC 02590, or a complaint may be made to the Vermont Agency of Transportation, Office of Civil Rights by calling 802-595-6959 or by using the complaint form on their website at https://vtrans.vermont.gov/civil-rights/compliance/titlevi/complaint you would like more information about your Title VI rights, you may call the Vermont Agency of Transportation, Office of Civil Rights and request it is provided to you, or you may view their website at http://vtrans.vermont.gov/civil-rights/compliance/titlevi.

VT State Public Accommodation Law

9V.S.A. 4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation. If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 800-416-2010 or by email at human.rights@vermont.gov.

ADA Reasonable Modification Policy

In accordance with FTA 49 CFR, Parts 27 and 37, RCT, is committed to ensuring a reliable, accessible experience for all customers. All requests for reasonable modifications to RCT programs and services will be considered on an individual basis. Please note that RCT may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of RCT programs and services, or which would directly interfere with the health and safety of others. In the event that a barrier to access exists, but the requested modification cannot be granted, RCT will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.